Unbelievable shift in behaviour and energy witnessed at the The Best’s awards and financial feedback session

The executive team at The Best Funeral Society have been blown away by the shift in employee behaviour and culture just one month post the launch of an internal culture campaign called Campaign ONE91.

When CEO Kevin Jacques stood and reported back on the much-anticipated financials after the first month of the ONE91 campaign, he was met with loud cheers and jubilation by a staff that only 4 weeks ago were overcome by apathy and a siloed work mentality.  This positive reaction was due to his revealing of the unbelievable financial targets that were reached, and some even exceeded, by the dedicated team.

“The COVID pandemic was a tricky time for us, and we noticed a major shift in the culture of our organisation, but the energy and commitment levels have definitely improved since we launched the campaign with the help of the CN&CO team of Josie, Kurt, Colin and Kate,” says Kevin.

The ONE91 campaign has aligned the team to a common target, one that has specific objectives needing to be reached both weekly and monthly. There are also clear barometers tracking overall results that help in motivating the team as they can constantly monitor their progress, together as a team and as individuals.

For each month of the campaign, individual heroes are recognized and awarded the Blue Crane trophy of ONE91 excellence.  The blue crane is symbolic to The Best as it forms part of their company logo.  This month we awarded 10 people who had exceeded expectations, and some were in tears at the recognition from their team mates on the hard work and change in attitude they had adopted over the past month.  There was also an incredible sense of support for these heroes as their peers cheered them on.

There are 3 months to go to reach the goal, and the team at CN&CO have got many more surprises in store for the amazing staff who have adopted this campaign so wholeheartedly. 

There is much to still achieve, but for a first check in since launch, we are all incredibly excited at what the future holds for this power team!

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